Technology & Telecoms
European Retail Bank – Process Development and Coaching - European Telecoms, Data & TV operator
Situation
- Business transformation to integrate all four business units and align with customer segments
- £1.5bn of external expenditure managed by a team of around 150 including 70 category specialists
- Requirement to implement a category management led approach
- Need to develop technical skills and support individuals in applying the knowledge to categories
Approach
- We worked with the client to develop a 6-step category management process and supporting toolkit
- Consistent training in toolkit and key processes rolled out to the team with e-learning provided to underpin development
- Coaching provided to key categories as part of a ‘wave’ based approach
- Activity based assessment conducted to re-orientate role and focus on category management
Benefits
- Consistent tools and templates deployed
- Common methodology and nomenclature used across the team
- Team’s knowledge and skill improved
- Consistent toolkit and supportive learning implemented
- 12 category plans developed in collaboration with team members
Sourcing Project - Online Sports Business
Situation
- Requirement to acquire data centre space and install equipment
- Strict timescales for acquisition and implementation influenced by regulation and contract expiry
- Capability was critical to maintaining business operability
Approach
- We sourced potential data centres
- We designed a functional requirements document in conjunction with stakeholders and agreed clear evaluation criteria
- Launched sourcing process following initial desktop evaluation
- Undertook detailed on-site appraisal of short listed suppliers
- Negotiated and agreed commercial terms
Benefits
- Procurement completed in accordance with agreed timescale constraints
- Generated savings of around 25% or over €2m compared to previous like-for-like arrangements